Unit 211 Provide Reception Services Essay - 910 Words

Unit 211 Provide Reception Services The purpose of the receptionist role is to represent the trust and give the patients the first impression of the NHS as they are the first point of contact between the patient and the organization. It is vital to present a positive self-image and a good representation of the trust because we want people to come back and use the services again and give the trust a good name. We can display a positive self-image by being attentive, well dressed, having good body language, a friendly attitude, being helpful and always being polite. The structure and lines of communication in an organization starts with the board of directors, then line managers and heads of departments then the other workers. The†¦show more content†¦To carry out health and safety procedures in a reception area we need to make sure that no fire exits are blocked and all members of staff need to know where the fire exits are and know the procedure in case there is a fire. The procedure if the fire alarm goes off is firstly check the panel to see where the fire is, check the room to confirm, ring 333 to confirm which room the fire is in, evacuate the building and then close the doors. If the fire is discovered but there is no alarm sounding we should shout, then break the alarm glass, try to put the fire out and then try to contain the fire in the room by closing the doors. The receptionist’s role within these procedures is to calmly evacuate all the patients and report the fire, the patients should be our first priority. It is al so our responsibility to report any hazards such as lights not working, any faulty equipment, and dangerous wires running across floors or anything at all that someone could trip over to estates. There can be many types of problems with aggressive visitors. Because of security we have to be careful as to who we are letting on the wards, therefore we might not allow a certain visitor to have access to the wards which could lead to them becoming abusive towards the receptionist. The visitors are much more likely to get aggressive if they have relatives who are staying in the hospital, and they could be very emotional about this especially if they think there relative is not getting theShow MoreRelatedComputerised Layout15010 Words   |  61 Pagesthoughts on assembly lines Workstation cycle time defined Assembly-line balancing defined Precedence relationship defined 200 Group Technology (Cellular) Layout Developing a GT layout Virtual GT cells 202 203 Fixed-Position Layout Retail Service Layout Servicescapes Ambient conditions Spatial layout and functionality Signs, symbols, and artifacts 206 207 215 216 Office Layout Conclusion Case: Soteriou’s Souvlaki Case: State Automobile License Renewals technical note TECHNICALRead MoreTravel and Tourism Administration Program Structure20692 Words   |  83 Pagesï » ¿TRAVEL AND TOURISM ADMINISTRATION PROGRAM STRUCTURE No. Course name and number Contact hours per week Number of credit units per semester SEMESTER ONE Compulsory subjects: 1 TOU 111 – Introduction to Tourism 3 3 2 TOU 115 – Fares Ticketing I 3 3 3 TOU 117 – General Travel Knowledge I 3 3 4 ENG 121 – The Technique of Writing and Language Studies 3 3 5 COM 103 – Computer Fundamentals I 3 3 Electives: One of the following three 6 CYP 111- CyprusRead MoreFactors Affect Choice of Bank Services23387 Words   |  94 PagesADDIS ABABA UNIVERSITY SCHOOL OF GRADUATE STUDIES DEPARTMENT OF ACCOUNTING AND FINANCE BANK SELECTION DECISION: FACTORS INFLUENCING THE CHOICE OF BANKING SERVICES By: Goiteom W/mariam June 2011 Addis Ababa BANK SELECTION DECISION: FACTORS INFLUENCING THE CHOICE OF BANKING SERVICES A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment of the Requirements for the Degree of Master of Science in Accounting and Finance By: Goiteom W/mariamRead MoreAnalysis of Service Quality Parameters Among Co-Operative Banks - a Study with Respect to Kerala6819 Words   |  28 PagesAnalysis of Service quality parameters among co-operative banks - a study with respect to Kerala Abstract Measuring customer satisfaction is critical in the process of serving the customer. The importance of improving service quality in the banking industry is highly considered for achieving objectives of the industry in whole. Service quality considerations are comparatively less among co-operative banks in the state due to various reasons. An in depth analysis of the service quality perceptionsRead More1000 Word Essay85965 Words   |  344 PagesTable Of Content Army Programs ........................................ 4 ASAP - Army Substance Abuse Program ..................... 29 ACS - Army Community Service ........................... 32 ACES - Army Continuing Education Center ................... 34 AER - Army Emergency Relief ............................ 37 Army Sexual Assault Prevention and Response Program ........... 40 EO - Equal Opportunity ................................ 44 AFAP - Army Family Action Plan .........................Read MoreWaiting Line Management7475 Words   |  30 Pagessatisfaction-loyalty relationship in services Fre ´de ´ric Bielen HEC Ecole de Gestion, Universite ´ de Lie` ge, Lie`ge, Belgium and Ecole de Sante ´ Publique, Universite ´ Catholique de Louvain, Louvain, Belgium, and Nathalie Demoulin IESEG School of Management, Catholic University of Lille, Lille, France Abstract Purpose – Delay is an important issue for service providers. Indeed, previous studies have widely shown the negative effect of waiting time on consumer service satisfaction. However, beingRead MorePurpose of Evaluating Customer Service Policies26269 Words   |  106 PagesBureau for the implementation of the senior secondary Tourism and Hospitality Studies curriculum in schools. The curriculum support package is comprised of eight manuals, and they are developed to broaden students’ knowledge of the eight different units of the Tourism and Hospitality Studies curriculum. The content of this manual – Introduction to Hospitality, should enhance students’ understanding of the dynamic nature of the tourism and hospitality industry. In addition, the manual includes activitiesRead MorePurpose of Evaluating Customer Service Policies26276 Words   |  106 PagesBureau for the implementation of the senior secondary Tourism and Hospitality Studies curriculum in schools. The curriculum support package is comprised of eight manuals, and they are developed to broaden students’ knowledge of the eight different units of the Tourism and Hospitality Studies curriculum. The content of this manual – Introduction to Hospitality, should enhance students’ understanding of the dynamic nature of the tourism and hospitality industry. In addition, the manual includes activitiesRead MoreLearning Theories Essay6222 Words   |  25 Pages(behaviorism and constructivism), the major theorists within those categories, and the implications of those theories for the use of multimedia and communications and information technology for learning purposes. A separate section within the chapter provides a brief overview of learning based upon neuroscience and recent discoveries about the functioning of the brain. A series of links are provided to further resources on learning theory, neuroscience, and the brain.    [pic] Our Technological RevolutionRead MoreSecurity Forces51988 Words   |  208 Pages STUDY GUIDE (SG) L3ABR3P031 0S1C SECURITY FORCES STUDY GUIDE (SG L3ABR3PO31 OS1C) DESIGNED TO ENHANCE FORMAL CLASSROOM TRAINING AREA INSTRUCTION BLOCK IV TABLE OF CONTENTS UNIT Unit 1 Unit 2 Unit 3 Unit 4 Unit 5 Unit 6 Unit 7 Unit 8 Unit 9 Unit 10 Unit 11 Unit 12 Unit 13 Unit 14 Unit 15 Unit 16 Acronyms TITLE Defense Concepts Threats and Detection Random Antiterrorism Measures Communications Fire Control Measures Field Considerations Captives, Detainees, and Prisoners Field