Unit 211 Provide Reception Services Essay - 910 Words

Unit 211 Provide Reception Services The purpose of the receptionist role is to represent the trust and give the patients the first impression of the NHS as they are the first point of contact between the patient and the organization. It is vital to present a positive self-image and a good representation of the trust because we want people to come back and use the services again and give the trust a good name. We can display a positive self-image by being attentive, well dressed, having good body language, a friendly attitude, being helpful and always being polite. The structure and lines of communication in an organization starts with the board of directors, then line managers and heads of departments then the other workers. The†¦show more content†¦To carry out health and safety procedures in a reception area we need to make sure that no fire exits are blocked and all members of staff need to know where the fire exits are and know the procedure in case there is a fire. The procedure if the fire alarm goes off is firstly check the panel to see where the fire is, check the room to confirm, ring 333 to confirm which room the fire is in, evacuate the building and then close the doors. If the fire is discovered but there is no alarm sounding we should shout, then break the alarm glass, try to put the fire out and then try to contain the fire in the room by closing the doors. The receptionist’s role within these procedures is to calmly evacuate all the patients and report the fire, the patients should be our first priority. It is al so our responsibility to report any hazards such as lights not working, any faulty equipment, and dangerous wires running across floors or anything at all that someone could trip over to estates. There can be many types of problems with aggressive visitors. Because of security we have to be careful as to who we are letting on the wards, therefore we might not allow a certain visitor to have access to the wards which could lead to them becoming abusive towards the receptionist. The visitors are much more likely to get aggressive if they have relatives who are staying in the hospital, and they could be very emotional about this especially if they think there relative is not getting theShow MoreRelatedComputerised Layout15010 Words   |  61 Pagesthoughts on assembly lines Workstation cycle time defined Assembly-line balancing defined Precedence relationship defined 200 Group Technology (Cellular) Layout Developing a GT layout Virtual GT cells 202 203 Fixed-Position Layout Retail Service Layout Servicescapes Ambient conditions Spatial layout and functionality Signs, symbols, and artifacts 206 207 215 216 Office Layout Conclusion Case: Soteriou’s Souvlaki Case: State Automobile License Renewals technical note TECHNICALRead MoreTravel and Tourism Administration Program Structure20692 Words   |  83 Pagesï » ¿TRAVEL AND TOURISM ADMINISTRATION PROGRAM STRUCTURE No. Course name and number Contact hours per week Number of credit units per semester SEMESTER ONE Compulsory subjects: 1 TOU 111 – Introduction to Tourism 3 3 2 TOU 115 – Fares Ticketing I 3 3 3 TOU 117 – General Travel Knowledge I 3 3 4 ENG 121 – The Technique of Writing and Language Studies 3 3 5 COM 103 – Computer Fundamentals I 3 3 Electives: One of the following three 6 CYP 111- CyprusRead MoreFactors Affect Choice of Bank Services23387 Words   |  94 PagesADDIS ABABA UNIVERSITY SCHOOL OF GRADUATE STUDIES DEPARTMENT OF ACCOUNTING AND FINANCE BANK SELECTION DECISION: FACTORS INFLUENCING THE CHOICE OF BANKING SERVICES By: Goiteom W/mariam June 2011 Addis Ababa BANK SELECTION DECISION: FACTORS INFLUENCING THE CHOICE OF BANKING SERVICES A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment of the Requirements for the Degree of Master of Science in Accounting and Finance By: Goiteom W/mariamRead MoreAnalysis of Service Quality Parameters Among Co-Operative Banks - a Study with Respect to Kerala6819 Words   |  28 PagesAnalysis of Service quality parameters among co-operative banks - a study with respect to Kerala Abstract Measuring customer satisfaction is critical in the process of serving the customer. 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Indeed, previous studies have widely shown the negative effect of waiting time on consumer service satisfaction. However, beingRead MorePurpose of Evaluating Customer Service Policies26269 Words   |  106 PagesBureau for the implementation of the senior secondary Tourism and Hospitality Studies curriculum in schools. The curriculum support package is comprised of eight manuals, and they are developed to broaden students’ knowledge of the eight different units of the Tourism and Hospitality Studies curriculum. The content of this manual – Introduction to Hospitality, should enhance students’ understanding of the dynamic nature of the tourism and hospitality industry. In addition, the manual includes activitiesRead MorePurpose of Evaluating Customer Service Policies26276 Words   |  106 PagesBureau for the implementation of the senior secondary Tourism and Hospitality Studies curriculum in schools. 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Comparing Romeo and Juliet and Pyramus and Thisbe Essay

Famous texts often have many similarities as it makes good discussions to find all the possible things that are very related to one another. These certain texts between Romeo and Juliet and Pyarum and Thisbe are almost so closely related, that there are infamous of resemblances that you can point out. There are the obvious general observations, but once you dig deep, you find that there are much more comparisons that meet the eye. Since they are so closely related, we are able to really truly understand the concepts that stand out through each reading. This will make our thoughts deeper and more powerful towards both texts. In Romeo and Juliet, the text is very similar to Pyramus and Thisbe through a love connection between characters even†¦show more content†¦Also, in Romeo and Juliet and Pyramus and Thisbe, a huge part that plays throughout both tales is the showing of miscommunication and misunderstandings. In Romeo and Juliet, Act V Scene II Lines 17-19 Friar Lawrence sp eaks, â€Å"Unhappy fortune! By my brotherhood, the letter was not nice, but full of charge, of dear import, and the neglecting it may do much danger.† Even though the entire play is of miscommunication, this by far is the worst as since Romeo did not receive that letter, it led to the deaths of Juliet and Romeo. Pyramus and Thisbe on the other hand seemed to have their entire plan worked out right through communication, yet it was the misunderstanding that led to both their deaths. The faults of Pyramus assuming Thisbe was dead, led to his suicide which connected to Thisbe’s suicide as well. Last but not least, in both texts of Romeo and Juliet and Pyramus and Thisbe, they are very similar as they both end with terrible, terrible tragedies. Both these readings are known for being tragedies, which make them both so memorable. In Romeo and Juliet, Act V Scene III lines 307-310 the Prince says these concluding words, â€Å"Go hence, to have more talk of these sad things ; some shall be pardoned, and some punished; for never was there a story of more woe, than this od Juliet and her Romeo.† That itself sums up that it is one of the greatest tragedies known to man. The same ending through misunderstandings leads to Pyramus andShow MoreRelatedThea 1016562 Words   |  27 PagesFinal Project Part1: Directorial Vision Statement The piece that I selected for this formal treatment is Romeo and Juliet by William Shakespeare. I select this for a couple of reasons that are listed as the following. First of all, Romeo and Juliet is so famous and popular all around the world, and the two main characters—Romeo and Juliet are so well-known that even people who have no idea about theatre or the original piece of work know they are tragic lovers whose families resented each otherRead MoreA Midsummer Nights Dream by William Shakespeare Essay2727 Words   |  11 PagesShakespeare often used his plays to explore different feelings and emotions. He has written tragic plays, humorous plays and romances. Shakespeare often uses love as a theme within his plays, this is shown in plays such as Romeo and Juliet, Much Ado About Nothing, Twelfth Night, and A Midsummer Nights Dream. He uses love repeatedly throughout his plays, as it is a universal feeling to which all can relate. People on every social level find his plays

Judaism, Christian, and Islamic Religions Free Essays

The Judaism, Christian, and Islamic religions have its own approach to art and architecture. These religions distinctive styles were influenced by political and spiritual upheavals In society, the environs, and the consciousness of the Inhabitants. Their expression of Inner feelings and beliefs lead to the creation of sacred monumental structures and beautiful art In which people can reflect and gain inspiration from the delve. We will write a custom essay sample on Judaism, Christian, and Islamic Religions or any similar topic only for you Order Now The Judaism, Charlatanry, and Islam diverse traditions and theologies offer an illuminating insight into their notions of the sacker and profanes. Jewish Jewish art and its development is acutely intertwined with Christian art due to its profound connections to each other. Although Judaism and Christianity are similar and different in many respects, the Jewish religion is a far older faith. In referring to the Jewish theological notion of sacker and profanes, they believe that God is non- figurative, they worship in synagogues, and their religious text is the five books of Moses the Torah, and the Ten Commandments are the foundation of their laws. The synagogues equates to the Temple of Jerusalem, as religious houses where the Jews reactive their faith. Their cultural, social, and religious belief continues through their art and architecture. According to Soles, â€Å"Jewish art Is an art of symbols to convey a relationship to the sacker- (Soles, L 10). The Durra-Europe (c. 239 AD. ) synagogue artwork is significant because they are the most all-encompassing and extensive figural representation of early Jewish art history to survive. Representations of God do not appear in the Jewish context due to the Second Commandment; however, the use of symbols in their depictions exemplifies their faith as they illustrated episodes room the Hebrew Bible. The Durra-Europe western wall mural paintings depict tremendous figurative imagery. Soles indicated that there Is an emphasis on the themes of redemption and salvation connotative in the area above the Torah niche. The central Image is a schematic representation of the front doors of the Temple of Jerusalem that In the future will be rebuilt, to the right Is Abraham about to sacrifice Isaac, but In the end Is saved, and to the left are the seven-branch candelabra (Soles, L 10). The Image of the seven-branch candelabra depicted throughout Jewish art story is a symbol of salvation and redemption due to the conviction that the world was created in seven days and the law of keeping the seventh day a holy day. The number seven is important because it represents â€Å"completion and perfection† (Soles, L 10). Another image on the wall of Durra-Europe is a continuous narration depicting the Life of Moses. There are two large representations of Moses in the center, one is turning to part the Red Sea that destroys the Egyptians, and the other is of him leading the Israelites to the sea. These mural scenes emphasizes the Jewish people’s event with God and sends a message that they are the chosen people of Israel. In the middle ages, there was a change in attitude towards the Jewish community in various parts of the world. There were not able to profess their religion architecturally with outward displays that denote their religious affiliation Like the Christians and the Muslims could, so they glorified and sanctified their faith Inside the synagogues. Soles stated that the Jewish community were not interested in religious houses (L 14). The Gothic style Latten Synagogue in Prague built in between he 12th and the 13th century displays its artistic and cultural distinction from other religions. Inside there is a pair of columns sustaining the roof with the central element the bimbo, which is a raised platform where the reading of the Torah occurs. The seating arrangement goes around the bimbo facing forward towards the Aaron (holy arch) in a semi horseshoe. Both the bimbo and the Aaron are raised above the Jewish congregating implying their close relationship with God (Soles, L 14). On the ceiling there are five ribs installed to avoid having a cruciform, to not emulate Christianity. Another feature in synagogues is the parakeet (Torah curtain). The early 17th Coupled-column Ottoman parakeet is a blending of Jewish symbolizes with Islamic influences. There is a pair of columns alluding to the Temple of Jerusalem and a Miramar opening. The central image is the goblet with nine lamps hanging from it. In Judaism, the number nine is associated with perfection and the cycles of birth and rebirth as this number mirrors the relationship between God and humanity (soles, ALL). Christian As the Western Empire declined and finally collapse in 476, cultural and political dervish shifted to the Eastern Empire. The development of Byzantine art was the result of religious and diplomatic strife between the east and west. Justinian I (c. 482-565) was the ruler of the east and under his governance, Constantinople became the artistic capital of the Empire. The Haggis Sophia (532-37 A. D) is the earliest example on an epic scale of the basic feature of Byzantine architecture as a surviving monument in Justinian reign. The interior of the church has an aesthetic quality that is magnificent in appearance and reinforces the theme of redemption and lavational along with sacker and profanes in a new reality (Soles, Al 1). The central feature of the Church of Holy Wisdom is the nave that is crowned by the dome. The dome rests on four arches and has an array of windows, which acts as the eyes. According to Soles, the numerous windows act as windows to the soul that connects the Empire to the heavens (Soles, Al 1). The arches are broken up into smaller arches, with semicircular apses, and arcades with ornamental details in the molding and the capitals. Furthermore, the lighting in this church played a key role attributed to he rows of windows that gives the illusion that the dome is floating. The Haggis Sophia represented God on a grand scale that left the people feeling exulted and in awe. In the 1 lath and the 12th century, there is a continuation of sacker and profanes demonstrated in the constructions of churches in Western Europe. Piety was on the rise and a lot of the populace went on religious pilgrimages to express their devotion of the Roman Catholic faith. This period was also the birth of Romanesque architecture. Architects utilized Roman antiquity to develop their churches with Christian themes. The SST. Sermon De Toulouse church in Toulouse, France, marks a geographical point for a religious pilgrimage. The architectural shape is that of a cruciform that invokes the crucifixion of Christ as well as the Chi-RYO is symbolizing the victory over death. In the middle of the 12th century, a new architectural style replaced the Romanesque design known as Gothic. In France, Abbot Surer and state. Because of this, Gothic style religious houses became the dominant public worship site in the early medieval period. The Nave of Chartres Cathedral is the epitome of Gothic style. There is a greater sense of light and openness compared to Romanesque. In the interior, the arches come together at points called gives giving the entire cathedral a â€Å"sense of heaven-forwardness† (Soles, Al 2). Gothic churches have many large windows and flying buttresses on the outside of the church, connecting to the main structure. The South transept rose window from the Chartres Cathedral has a central stained glass depiction of Jesus surrounded by twelve apostles. This culls, also has below its five images representing the five wounds of Christ with the images of the four Hebrew biblical prophets. The Gothic architectural style and the stained glass illustrations convey a message of spirituality and majesty between humanity and divinity. Islam In the 7th century, the religion known as Islam took root in the Middle East by its founder and prophet, Muhammad. In the course of his lifetime and 30 years after his death in 632 A. D. , this religion spread to Africa, Spain, and Asia. It also converted many places of worship into mosques like the Haggis Sophia in 1453. The practitioners f this faith became Muslim which means â€Å"submitter† or â€Å"committee† to the will of God or in Arabic, Allah. The Curran became the secular textural foundation for the Islamic religion. With their faith basis, Muslims continued the sacker and profanes in their architecture and art. In Jerusalem, the Dome of the Rock (c. 687-691) monument is the earliest Islamic building to survive. According to legend, Muhammad was taken by the angel Gabriel on a mi ‘raja (spiritual Journey) to experience both heaven and hell, which made it a sacred site (Soles, Al 3). The golden dome itself is one highest mint in Jerusalem as it rests on an octagonal structure, which rest on a square base. The dome symbolizes heaven and it mirrors the one on the Haggis Sophia. The squared platform echoes the four directions of profane and profanes, between an earthbound and the spiritual reality. The octagonal, a combination of a square and a circle represents the eight-pointed star, which also reinforces the ideal of heaven and earth is Joined in abstract terms (Soles, L 13). Outside this structure, there is a dynamic contrast between geometric, rectilinear, and curvilinear elements in a series f abstractions and colors. The colorful beauty with its detailed abstract designs, motifs, religious significance, and the distinctive structural design became the foundation of Islamic art and architecture for Muslims throughout the world. Another feature in Islamic architecture is the Miramar (niche) in the cabala wall to indicate the direction of Mecca. According to the Curran, Muslims must kneel and pray before Allah five times a day towards the holy land therefore, this Miramar served as geographical orientation. Muslims usually have mass prayer in all parts of the oral; therefore, in Islam everyone is equal in their faith. This equality is reinforced on an architectural and a spiritual level because both the Christian and Jewish religions have an ecclesiastical court, Muslims pray directly to Allah without any clergy, thus in a way are more self-conscious with their relationship to God. There is a great deal of borrowing, emulation, and transformation in the Jewish, relationship with God through art and architecture. The constant sacker and profanes theme in all the religions, rested on the conviction of salvation and the hope of eternal life in paradise. How to cite Judaism, Christian, and Islamic Religions, Papers

Key Health Issues in Singapore

Question: Discuss about the Key Health Issues in Singapore. Answer: Singapore is one of the developed countries in the world have a sound healthcare system for its citizens and it is being taken care by the government and are supported by few private healthcare sectors. It got sixth position in the ranking of World Health organization for being the most efficient healthcare system in the world in the year 2014. Healthcare system in Singapore is considered to be one of the unique systems and is is considered very hard to replicate the same. Presently, Singapore like other developed countries, it also facing the vital diseases like cancer, heart disorders or the disease related to the cerebro-vascular disorders. In Singapore, life expectancy is about 82 years, demonstrating a supported development up from 78 years in 2000 and 76 years in 1990. Singapore experiences couple of physical perils, however has one of the world's most open economies which, combined with a high populace thickness, makes the nation highly exposed against episodes of epidemic contagious illness, for example, severe acute respiratory syndrome (SARS) flared-up in 2003 and influenza A (H1N1) outbreak in 2009 (Holzmann and Koettl 2014). In light of this exposure, the Ministry of Health keeps up an extensive and settled arrangement of illness observation and control under the Infectious Diseases Act. The Ministry of Health has admittance to a surveillance framework able to do permitting early location of potential contagious disease hazards (Kamimura et al. 2016). This, consolidated with close connections with the World Health Organization, permits the Ministry of Health to identify and track epidemics around the world, per mitting a rapid reaction to contagious disease rising. Health care institutions and medical workers are likewise kept updated of potential dangers in an offer to guarantee readiness. Cancer, heart related disease and cerebrovascular sickness, remain the main sources of mortality rather than the 1950s, when contagious illness like TB were among the main sources. Cancer occurrence rates, which represented 30% of all deaths in 2008, have been lessening gradually since the mid 1980s for males (Abdin et al. 2013). Whereas, occurrence rate for females have aggregated, because of increase in breast and colorectal cancers. The pervasiveness of incurable illnesses in Singapore, for example, diabetes and hypertension, decreased within the years between 1992 and 2010, and additionally risk components including smoking, physical latency, obesity and high amount of cholesterol. Singapore, as one of the most developed nations, is confronting rising issues from a ageing populace. The government has set up the Ministerial Committee on Ageing (MCA) to initiate an 'entire of government' reaction to the convenience and difficulties displayed by this evolving demographic. The primary part of the MCA is to advance ageing in-place, whereby seniors are offered support and help inside a knitted community (Health Promotion Board, 2017). This is done to some extent through building a comprehensive situation, which is making the city 'age-accommodating', and giving great care, including health care inside the comprehensive setting. Forming set ups, like MCA for the ageing committees then we can overcome the key health issues that are being faced by the country. References Abdin, E., Subramaniam, M., Vaingankar, J.A., Luo, N. and Chong, S.A., 2013. Measuring health-related quality of life among adults in Singapore: population norms for the EQ-5D. Quality of Life Research, 22(10), pp.2983-2991. Health Promotion Board. (2017). Corporate website of the Health Promotion Board, Singapore. [online] Available at: https://www.hpb.gov.sg/ [Accessed 31 Mar. 2017]. Holzmann, R. and Koettl, J., 2014. Portability of pension, health, and other social benefits: Facts, concepts, and issues. CESifo Economic Studies, p.ift017. Kamimura, A., Nourian, M.M., Assasnik, N. and Franchek-Roa, K., 2016. Intimate partner violencerelated experiences and mental health among college students in Japan, Singapore, South Korea and Taiwan. International journal of social psychiatry, 62(3), pp.262-270.